Everyone is and feels safe. The centre promotes positive behaviour and protects detainees from bullying and victimisation. Security measures and the use of force are proportionate to the need to keep detainees safe.

16. A clear and coordinated multidisciplinary approach ensures that detainees feel and are safe from victimisation from other detainees or staff.

The following indicators describe evidence that may show this expectation being met. They do not exclude other ways of achieving it.

  • Detainees are made aware of behaviour that is unacceptable through a well-publicised policy and are informed of the consequences of victimising others.
  • There is an effective strategy to reduce violence, antisocial behaviour and other factors that lead to feelings of insecurity, which is based on a thorough analysis of relevant data.
  • The strategy involves all agencies or individuals involved in the care and management of detainees, including the Home Office, voluntary and community sector groups and, where appropriate, friends and family.
  • Detainees are consulted on and involved in determining how their lives in detention can be made safer, and on how positive behaviour can be promoted and conflicts resolved.
  • Detainees know where they can get help to report fear, victimisation or violence, or to resolve conflicts.
  • Staff supervision provides protection for detainees in all areas of the centre.
  • Allegations of bullying behaviour and other forms of victimisation are addressed promptly, consistently and fairly, incidents are investigated thoroughly and outcomes are recorded.
  • Staff engage in and promote positive and supportive relationships, and identify and address problematic behaviour, including unwanted sexual attention. Mediation is used to help resolve disputes where appropriate.
  • Victims of violent or other antisocial behaviour are supported and protected, and perpetrators receive support to change their behaviour.
  • Staff identify detainees who self-isolate and provide support to encourage them to participate in the life of the centre.
  • Any rewards scheme encourages participation in the regime and is not punitive.

Human rights standards

Personal safety
In relation to expectation 16 above: Human rights standards include in relation to safety, discipline and order, systems of privileges and the use of mediation and conflict resolution. See SMR 36, 38; EPR 52.2, 55, 56; UNHCR–DG 8[48(xv), (xvi)]; CPT 7.