CPS Handling of complaints

Date of publication
23 August 2023
HM Crown Prosecution Service Inspectorate

CPS Handling of complaints (690 kB)

Press Release

This inspection is a follow-up to our 2018 inspection. This report finds that almost half of the written responses from the Crown Prosecution Service (CPS) to complainants, including victims of crime, are inadequate. Whilst inspectors did find some good examples of letters which were free of errors and contained a clear explanation, it is disappointing to note that there has not been any noticeable improvement in quality since our last report.