Detainees are prepared for their arrival and early days in the destination country. Any unacceptable behaviour in destination countries is appropriately challenged.

17. Detainees are helped to prepare for their arrival and early days in the destination country and the arrival is managed as smoothly and constructively as possible.

The following indicators describe evidence that may show this expectation being met. They do not exclude other ways of achieving it.

  • Detainees are given information about the destination country, including assistance for those without means to support themselves, or without family and friends in that country. Such information is also given in advance of the removal and detainees are helped to contact sources of support and advice.
  • Staff promptly refer any concerns expressed by detainees about reintegration to Home Office staff, and Home Office staff give appropriate information and advice.
  • Home Office staff liaise with the officials of the receiving country, ensuring clarity in handover arrangements, and brief senior escort staff on the arrangements.
  • Final disembarkation is managed calmly and in accordance with agreed procedures.

18. If Home Office or escort staff witness any threatening, abusive or unacceptable behaviour by receiving authorities on disembarkation, this is appropriately challenged.

The following indicators describe evidence that may show this expectation being met. They do not exclude other ways of achieving it.

  • Any unacceptable behaviour is clearly documented.
  • There is a mechanism for representations to be made to receiving countries.
  • Detainees are able to complain of any unacceptable behaviour during the removal process after removal.

Human rights standards

Preparation for reintegration
Standards require removal orders to be issued in accordance with law and detainees to be informed in advance of their removal. See TGFR 2, 4, 15. Standards also require detainees to be able to make a complaint about treatment that occurred during removal. See TGFR 20. They also cover conditions of transport and return of property. See SMR 73; EPR 31, 32, 33.4. Detainees must be with respect for their dignity and human rights at all times, see SMR 1; EPR 1.

See also standards relating to safeguarding vulnerable adults (in relation to expectations 5–8).