Staff-detainee relationships

Families are treated with respect by all staff, with proper regard for the uncertainty of their situation and their cultural backgrounds. Complaints and feedback procedures are effective.

Find out more about our expectations for staff-detainee relationships.

Accommodation and facilities

Families are held in a safe, clean and decent environment. They are offered varied meals according to their individual requirements.

Find out more about our expectations for accommodation and facilities.

Equality, diversity and faith

There is a clear approach to promoting equality and diversity, underpinned by processes to identify and resolve any inequality or discrimination. The distinct needs of detainees with protected and any other minority characteristics are recognised and addressed. Detainees are able to practise their religion. The multi-faith team plays a full part in centre life and contributes to the overall care and support of detainees.

Find out more about our expectations for equality, diversity and faith.

Health services

Health services assess and meet families’ health needs while in detention and promote continuity of health and social care on release. Health services recognise the specific needs of detainees as displaced persons who may have experienced trauma. The standard of health service provided is equivalent to that which people could expect to receive elsewhere in the community.

Find out more about our expectations for health services.

Leadership and management of respect

Respectful outcomes for detainees are supported by effective leadership and management.

Find out more about our expectations for leadership and management of respect.