Families are able to maintain contact with the outside world using a full range of communications media.

27. Families are able to maintain contact with the outside world through easy access to visits and a full range of communications media.

The following indicators describe evidence that may show this expectation being met. They do not exclude other ways of achieving it.

  • There is sufficient access to telephones at all times.
  • Detainees can make international phone calls at rates comparable to those available in the community.
  • Families without money are provided with a reasonable number of free calls of sufficient length.
  • Families are able to use personal email accounts and have internet access, and can open attachments.
  • All legitimate websites are accessible. There are effective procedures for quickly and permanently unblocking sites that have been inappropriately restricted.
  • Families have free access to video calling and social networking to support contact with family and friends. Access is restricted only on the basis of documented individual risk assessment.
  • Families can quickly and easily send and receive faxes, without charge and without restrictions on length, to ensure that legal documents are transmitted in their entirety.
  • Families can receive daily visits. Visitors are treated with respect and are subject to minimum security checks. Visitors are able to deliver property.

Human rights standards

In relation to expectation 27 above: Human rights standards require detainees to be able to keep in contact with the outside world, including through digital means and visits. See SMR 58, 63, 106; EPR 24; BOP 19; UNHCR–DG 8[48(vii]; CPT 2, 5. See additionally in relation to women, BR 26, 28, and children, HR 59–62.