Detainees are treated with respect for their human dignity and the circumstances of their detention.

Staff-detainee relationships

Detainees are treated with respect by all staff, with proper regard for the uncertainty of their situation and their cultural backgrounds.

Find out more about our expectations for staff-detainee relationships.

Daily life

Detainees live in a clean and decent environment suitable for immigration detainees. Detainees are aware of the rules and routines of the centre. They are provided with essential basic services, are consulted regularly and can apply for additional services and assistance. The complaints and redress processes are efficient and fair. Food is prepared and served according to religious, cultural and prevailing food safety and hygiene regulations.

Find out more about our expectations for daily life.

Equality, diversity and faith

There is a clear approach to promoting equality and diversity, underpinned by processes to identify and address any inequality or discrimination. The distinct needs of detainees with protected and any other minority characteristics are recognised and addressed. Detainees are able to practise their religion. The multi-faith team plays a full part in centre life and contributes to detainees’ overall care and support.

Find out more about our expectations for equality, diversity and faith.

Health services

Health services assess and meet detainees’ health needs while in detention and promote continuity of health and social care on release. Health services recognise the specific needs of detainees as displaced persons who may have experienced trauma. The standard of health service provided is equivalent to that which people could expect to receive elsewhere in the community.

Find out more about our expectations for health services.

Leadership and management of respect

Respectful outcomes for detainees are supported by effective leadership and management.

Find out more about our expectations for leadership and management of respect.