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Within six months the force should put in place arrangements to ensure that:

  • at the point of report, victims are believed;
  • conversations between the call handlers and callers are summarised accurately in the incident log, thus providing attending officers with full facts on which to base crime-recording decisions;
  • multiple crimes are always recorded when described within incident records or identified as part of other recorded crime investigations;
  • the practice of awaiting the results of medical examinations or video interviews before making crime-recording decisions is stopped; and
  • online reports of crime are triaged at the point of receipt to ensure any ongoing risks to the victim or the wider public are identified and appropriately managed.

[on]9th February 2017 [status]awaiting-review[/status][/on][on]10th February 2017 [comment]

New recommendation

[/comment][/on][on]25th January 2018 [status]being-progressed[/status][/on][on]25th January 2018 [comment]

CDI re-inspection took place Nov 17 to Jan 18. HMICFRS CDI team to update this recommendation when re-inspection findings are known.

[/comment][/on][on]2nd February 2018 [comment]

Update from Richie Barber HMICFRS CDI team:

"CompletedVictims are clearly believedCall handlers have had additionjal training regarding the importance of recording all available info on a log and in passing this info to officersMore multiple crimes are being recorded Croimes are now recorded before any ABE i/v or medical examination with supervisors looking for thisTriage is now improved with regualr messaging to the public to prevent any seriojus crfimes being reported this way."

[/comment][/on][on]27th April 2018 [status]complete[/status][/on][on]27th April 2018 [comment]

Authorised for closure on the basis of the additional observations offered by members of the CDI inspection team in recent inspection activity.