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https://www.justiceinspectorates.gov.uk/hmicfrs/recommendation/avon-and-somerset/8797/

Neighbourhood policing
We found that the police service is committed to stopping neighbourhood policing being eroded. The National Police Chiefs’ Council (NPCC) lead for neighbourhood policing, working with the College of Policing, is developing guidelines for neighbourhood policing called Modernising Neighbourhood Policing and supporting material.

The benefits of effective neighbourhood policing include:

 -a better flow of vital community intelligence, including matters relevant to national security;
 -promoting community safety and making people feel safer;
 -preventing crime and disorder;
 -protecting vulnerable people;
 -creating resilient communities less reliant on police support; and
 -enhancing police legitimacy so that forces are policing effectively by consent.

The guidelines will be issued by the end of March 2018. The NPCC lead is helping forces review the extent to which they meet the guidelines. We will assess how well forces are implementing the guidelines in the integrated PEEL assessment in 2018.

Recommendation 1

By October 2018, all forces should review their own approach to neighbourhood policing to check whether the service they provide to local communities meets these guidelines. As soon as possible, they should make any changes they need to implement the guidelines.

[on]22nd March 2018 [status]awaiting-review[/status][/on][on]17th August 2018 [comment]

ASC is developing a strategy and delivery plans to underpin it, as described below.

People and vulnerability• In collaboration with partners we have redesigned our engagement with children and young people in school settings. Every School will have a named contact. We will also launch a new website to coincide with the new academic year in September 2018. Whilst the website will be primarily aimed at teachers, it will be publically available allowing us to reach significantly more schools than we’ve achieved to date, as well as other interested parties such as youth groups and parents. The website will contain a number of lesson packages built around our priorities and those force-wide and national themes where consistency of message is important.• Citizens in policing – We recognise opening up policing to the public brings legitimacy. We will increase and improve the capacity, capability and contribution of Specials, Volunteers, Cadets and general public across the Constabulary. Informed by national, regional and local effective practice we are opening up opportunities such as the Employer Supported Policing Programme which supports the ethical, social and community aims of many organisations within society.
• Recognising the changing nature of crime we are recruiting Specials and Volunteers with the skills to help us combat cyber-crime. In partnership with neighbouring forces we are introducing a drone unit which will be staffed by volunteers, to enhance our capability and offering to the public.
• Responding to local feedback, we have developed local engagement plans which include connecting with the public through widespread use of social media;o A clear and committed approach to engagement where all staff understand the simplicity and relevance of the three strands of engagement – Inform, Consult and Cooperate. o Our organisation providing clearer, more relevant and accessible information to our communities, empowering local community safety works to take place. o An established and vibrant NHW Association that advocates for local communities and provides relevant and effective tools for communities in partnership with the Police o A wide range of comprehensive information and resources online relating crime prevention and policing through the Citizens Syllabus, being regularly used and valued by the community. o Meaningful discussions at every Local Policing Area level that plans and agrees engagement approaches for that area.

Geographic locations• We recognise the importance of visibility to the public and continue to invest in our ‘Qlik Sense’ technology to ensure our resources are in the right place at the right time. We have redesigned our working patterns to ensure Officers and PCSOs spend as little time as possible away from their beats. • Work has been carried out to map neighbourhood demand; both force level but also local events that require high level of resources. Events will be ragged and mapped against annual leave and abstractions to better align resources to meet those demands enabling the continuation of neighbourhood work within our communities.• Recognising we serve diverse communities we are building upon the successful 'one team' approach in Somerset where information, problems, resources, assets and solutions are shared with partners.• We will become increasingly agile complimenting the roll out of mobile phones with the allocation of personal issue lap tops. Neighbourhood Officers and PCSOs will be accessible to the public, working from key locations within their local communities. We will monitor the impact this has on our visibility through the benefits tracking as part of the Digital Programme.
• To further increase our presence in local communities we are piloting the wide scale use of pedal cycles by PCSOs in West Somerset and South Gloucestershire. We will monitor the impact that this has on our visibility through the benefits tracking as part of the Infrastructure Programme.

Professional judgement• Reviewing practice following implementation will be planned, funded and time set aside specifically to review / improve etc.• Workshops are planned for the end of June and training for all staff is ongoing through masterclasses and will continue.• A comprehensive platform of information is being made available for the force outlining the Neighbourhood and Partnership Directorate role in policing; including Neighbourhood Policing (NBH), Road Safety, Victims and Safeguarding and Integrated Offender Management to support the aim of being ‘close to the community and partners, solving problems and reducing and managing demand’.

Strategic areas of demand• A performance management framework created and trialled in West Somerset is being rolled out across the force.
• A Qlik Sense Application (App) suite to identify, target and inform neighbourhood poling work (Offender Management App, Vulnerable Victim App, and Location Management App etc.); has been created.• Work has been completed to amend the shift pattern to ensure that neighbourhood officers are on duty at time when partners are working and at optimum times for community engagement.• Police officers will be embedded into three areas of high demand to effectively resource police tasking. PCSOs will provide a visible policing presence in lower demand locations.• The “Drug Education Programme” will be rolled out across the force.• Governance structure will be achieved through the local tasking meetings

I will further review the status of this recommendation on receipt of further progress udpates from the force.

[/comment][/on][on]17th August 2018 [status]being-progressed[/status][/on][on]11th June 2019 [comment]

Having now examined Avon and Somerset Constabulary's approach to neighbourhood policing through force insight work, the constabulary meets the guidelines set out by the Modernising Neighbourhood Policing guidelines.

[/comment][/on][on]12th June 2019 [status]complete[/status][/on]