Public perceptions of fire and rescue services in England 2019

Summary

In July 2017, Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services took on responsibility for inspections of England’s fire and rescue services (FRS).

In 2019, HMICFRS commissioned BMG Research to undertake a study of the public’s perceptions of local fire and rescue services across England. The study covers the public’s views and experiences of local fire and rescue services’ activities.

A similar study was undertaken by BMG Research in 2018 for HMICFRS.

In August and September 2019 BMG Research carried out the research with just over 10,000 respondents, across 44 of 45 fire and rescue services in England into:

  • perceived satisfaction with local FRSs;
  • perceptions of confidence and effectiveness of local FRSs;
  • local FRSs’ activities and responsibilities;
  • interest and engagement with local FRSs;
  • confidence in accessing local FRSs;
  • contact with local FRSs; and
  • fire safety.

This report presents the study’s findings, covering the public’s views of their local fire and rescue services’ activities. A data sheet containing the raw data from the survey has also been published.

Get the report

Public perceptions of fire and rescue services in England 2019 (PDF document)

Get the questionnaire

Public Perceptions of fire and rescue services in England 2019 – Questionnaire

Get the free PDF Reader from Adobe (external link) (PDF document)