Public perceptions of fire and rescue services in England 2018
In July 2017, Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services took on responsibility for inspections of England’s fire and rescue services (FRS).
To assist these inspections HMICFRS commissioned BMG Research to undertake a study of the general public’s perceptions of their local FRS across England.
In June and July 2018, BMG Research carried out the research with just under 18,000 respondents, across 44 of 45 fire and rescue services in England into:
- perceived satisfaction with FRS and other public sector services;
- perceptions of confidence and effectiveness of FRS;
- representativeness of FRS;
- interest and engagement;
- accessing FRSs;
- contact with local FRSs; and
- FRS responsibilities and priorities.
This report presents the study’s findings, covering the public’s views of their local fire and rescue activities. A data sheet containing the raw data from the survey has also been published.