An inspection of the service provided to victims of crime by Greater Manchester Police

This inspection was carried out to establish the extent to which Greater Manchester Police provides a good service to victims of crime.

We found that in too many cases, the service provided is not good enough.

In 2016, we carried out a crime data integrity (CDI) inspection of Greater Manchester Police (GMP). We found that the force was not always recording reported violent crimes, sexual offences and crimes reported to its public protection investigation units (PPIUs). This meant that too often the force was failing victims of crime.

In 2018 we carried out a CDI re-inspection to review the progress made since 2016. The force was found to have made several improvements, but further improvement was still required to close gaps identified in the service to vulnerable victims of crime. In particular, the force still had work to do to improve its:

  • identification and recording of all reports of crime which are domestic-abuse related;
  • recording of rape crimes reported to the force.

In our 2019 integrated PEEL assessment we inspected the force’s effectiveness, efficiency and legitimacy. We were concerned to find that the force was still failing to respond appropriately to some people who are vulnerable and at risk, missing some opportunities to safeguard victims and secure evidence at the scene. So victims were being put at risk.

This report sets out the findings from an HMICFRS inspection to follow up these concerns. The inspection was completed during September and October 2020.

Get the report

An inspection of the service provided to victims of crime by Greater Manchester Police (PDF document, 249 kB)

Read the terms of reference

Terms of reference – inspection of the service provided to victims of crime by Greater Manchester Police

Get the press release

Greater Manchester Police’s service to victims of crime is “a serious cause of concern”