Super-complaints

Responding to the public consultation Improving Police Integrity in March 2015, the Government committed to introducing a new system of policing super-complaints designed to complement wider reforms to the individual complaints system.

This commitment was carried forward in the Policing and Crime Act 2017 and became operational on 1 November 2018.

The system covers all 43 police forces in England and Wales, as well as the National Crime Agency, British Transport Police, Civil Nuclear Constabulary and the Ministry of Defence Police.

Under the new system, organisations designated by the Home Office can raise issues or concerns on behalf of the public about a feature of policing in England and Wales, which is or appears to be, significantly harming the interests of the public.

The system is designed to capture systemic issues in policing, rather than complaints about individual forces or officers. Super-complaints will not typically be force specific and will not be included in force complaint statistics.

HMICFRS has lead responsibility for managing the system and works in partnership with the Independent Office for Police Conduct and the College of Policing.

You can find all the information relating to super-complaints, including a list of designated bodies, on the super-complaints section of the GOV.uk website.