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North Yorkshire PEEL 2018

Efficiency

How efficiently does the force operate and how sustainable are its services to the public?

Last updated 27/09/2019
Good

North Yorkshire Police understands the demands it faces well. Calls are being answered quickly in the control room and the force is tackling problems that the community is concerned about. For example, it has responded positively to worries that rural crime wasn’t being fully reported. As it plans for the future, the force should consider all options for providing services, so that its work is tailored to fit local needs.

Plans are in place for the force to work more closely with partner organisations. North Yorkshire Police already co-operates with other forces in the region. The Transform 2020 programme aims to see police working much closer with fire service colleagues. The force should understand the wider benefits that can result from change. It should be clear how the changes being made are making a difference to the public.

The force knows that new skills will be needed to meet future demand, so it is changing the way it recruits people. It is also investing in technology. Officers have mobile devices that allow them to work more effectively when they are away from the police station. We would like to see clear plans for developing the next generation of leaders.

Questions for Efficiency

1

How well does the force use its resources to meet the demand it faces?

Good

The force has made changes to the way it works to understand and adapt to the demands it faces and, overall, has made good progress since our 2017 inspection. Technology is being used to help officers to work more efficiently. They have mobile devices that let them stay in contact and work more effectively when responding to an incident. Support services are also changing through greater use of technology. The force has also taken steps to understand the skills its people will need to meet its current demand and is building those into its recruitment and training. It has clearly identified plans to fill these gaps and is working towards achieving them.

The Transform 2020 change programme aims to find significant savings that can be reinvested into policing priorities as well as developing much closer working with colleagues in the fire and rescue service. It is important that the force is clear about what can be achieved and that it makes sure that it reaps the full benefits from these changes.

As the force manages its priorities, the public’s voice is being heard. Tackling rural crime was given high priority, following a consultation that highlighted public concern. This improved the response to crime and incidents for rural communities.

However, as the force develops its plans to meet the demand it faces, it should consider what can be delivered with different levels of budget, so its services can be properly tailored to the particular demands of the community.

Areas for improvement

  • The force should improve its benefits realisation processes across all its change programmes.
  • The force should ensure that it understands the level of service that can be provided at different levels of costs, so it can identify the optimum level of service provision.

Detailed findings for question 1

2

How well does the force plan for the future?

Requires improvement

North Yorkshire Police needs to improve its preparations to meet policing challenges of the future. This should include planning to understand all policing activity, including crime, that it will face in the future and may need extra resources. And the force should make sure it can make the savings it needs to meet the funding gaps forecast for the coming years. Long-term strategic plans are needed to encourage the force to look beyond the next couple of years, so it can provide a service that meets the challenges of the next decade.

The police and crime plan sets out clear priorities for the force. And there is a plan to invest in these priorities and to reinforce frontline policing through recruiting additional officers and PCSOs.

Promotion processes have improved following staff feedback to the force. But North Yorkshire Police doesn’t yet have clear plans for talent management or creating a pool of talented officers who will become future leaders. It also needs to have plans for developing its senior leaders to be able to meet future needs.

The force understands that it must do more to attract recruits from black, Asian and minority ethnic (BAME) communities and is working to increase its diversity to better reflect the communities it serves. It also knows that it has potential skills gaps in some specialist areas, such as cyber crime, and is looking to build this expertise.

The force has financial plans in place to meet its priorities. But it needs to make sure that it plans more broadly to meet the predicted funding gap.

Areas for improvement

  • The force should continue to develop its understanding of potential future demand including crime types and other police activity to enable it to plan effectively.
  • The force should ensure that it has plans to address forecasted gaps in funding including the emergency services network implementation programme.
  • The force should develop a talent management and leadership succession plan to support future workforce development and continuity.

Detailed findings for question 2