Greater Manchester 2018/19Read more about Greater Manchester 2018/19
This is HMICFRS’s fifth PEEL (police effectiveness, efficiency and legitimacy) assessment of Greater Manchester Police. PEEL is designed to give you information about how your local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year.
Greater Manchester Police was inspected in tranche one and we found:
the extent to which the force is effective at reducing crime and keeping people safe requires improvement.
the extent to which the force operates efficiently and sustainably requires improvement.
the extent to which the force treats the public and its workforce legitimately is good.
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Phil Gormley, Her Majesty’s Inspector of Constabulary
I am satisfied with some of Greater Manchester Police’s performance. But in some areas the force needs to make improvements.
The force needs to improve how it prevents crime and anti-social behaviour. It needs to assure itself it has the capability and capacity to provide a consistent, effective neighbourhood policing service.
The force is very good at dealing with serious and organised crime. But it needs to improve the quality and supervision of investigations into less serious crime. Following our last inspection, I was concerned that the force was inconsistent in how it responded to vulnerable people. I am disappointed that it hasn’t fully addressed this. I remain concerned that the force may not be adequately protecting people at risk.
The force needs to improve how it understands current and future demand. This should help it develop clear plans to make sure it uses its resources effectively.
I am reassured that the force continues to uphold an ethical culture and promote standards of professional behaviour well.
My overall assessment is that Greater Manchester Police’s performance has declined since our last inspection.
How effectively does the force reduce crime and keep people safe?
Greater Manchester Police requires improvement in the way it reduces crime and keeps people safe.
The force should improve how it tackles crime and anti-social behaviour. It doesn’t have enough officers to carry out preventative activity, but is working to address this. The force should monitor how often it uses neighbourhood officers on other duties. This would ensure they have enough time to solve problems in their own wards.
The force should also improve how it investigates crime. It doesn’t always supervise investigations well enough. The force sometimes responds to high demand by downgrading incidents, resulting in delays. These delays can cause victims to disengage from the investigation, resulting in fewer positive outcomes.
Greater Manchester Police requires improvement in the way it protects vulnerable people. The force doesn’t have a clear process for deploying specialist investigators when interviewing vulnerable victims. This means vulnerable victims don’t always get support right away. In our 2017 effectiveness inspection, we were concerned about the way the force responds to vulnerable people at risk. This meant that evidence might be lost and victims put at risk.
In 2017 we also recommended the force ask victims of domestic abuse about their experience. It hasn’t done this yet. We recommend the force extends how it assesses vulnerable people at first point of contact. It always assesses people who call about sexual offences and hate crime. But it may not assess the vulnerability of other callers, particularly when its control room is dealing with high demand for service.
In 2016, we judged Greater Manchester Police outstanding at tackling serious and organised crime.
How efficiently does the force operate and how sustainable are its services to the public?
Greater Manchester Police requires improvement in the efficiency of its operation and the sustainability of its services.
It should improve how it analyses data about the demand for its services. This would help it to meet demand now and in future. It should also be better at sharing data with other agencies. Sharing data in a more strategic way would help the force to better analyse demand.
When the force regrades an incident, it doesn’t collect data about the context. Contextual information would help the force know if it is suppressing demand by downgrading incidents.
The force requires improvement in the way it plans for the future. It has a limited understanding of how demand for its services will change and of the skills its workforce will need to meet that future demand.
The force has lots of change programmes to improve its service, and it challenges and audits these. It also collaborates with other forces and agencies to improve service.
How legitimately does the force treat the public and its workforce?
Greater Manchester Police is good at treating the public and its workforce legitimately.
In our previous inspection, we judged Greater Manchester Police as good at treating the public fairly and this grading is carried forward.
Greater Manchester Police is good at behaving ethically and lawfully, but we found some areas for improvement. It should ensure it has an official process for staff to raise ethical questions.
It should make full use of the software it has to monitor IT systems to protect its data and prevent computer misuse.
It should ensure its wider workforce is trained in awareness of abuse of position for sexual purpose and its impact on the public.
The force is good at treating its workforce fairly, but we found some areas for improvement. The workforce is confident in the grievance process. But the force doesn’t deal with grievances in a timely manner. It has improved in this since 2017, and improvement must continue.
We saw that the force was working to improve its personal development review (PDR) process. This was an area for improvement in 2017, and the process still has gaps. We look forward to seeing the process fully implemented, used effectively and monitored force-wide.
In 2017, we also recommended improvements to the talent management system. The force has reviewed it, but it relies on the PDR process mentioned above. So, the force may not be providing fair opportunities for its entire workforce. This is an area for improvement.
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections; others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.
Greater Manchester Police: Crime Data Integrity re-inspection 2018 – published 10 April 2018