Skip to content

South Wales PEEL 2017

Effectiveness

How effective is the force at keeping people safe and reducing crime?

Last updated 22/03/2018
Good

South Wales Police is good at keeping people safe and reducing crime. The force has performed consistently well in our effectiveness inspections and its progress is positive.

The force has a comprehensive understanding of vulnerability and the workforce is well equipped to identify the signs that indicate that a person may be at risk of harm. The force assesses all calls to its public service centre to identify the threats and risks that callers may be facing, which helps it to provide a response in accordance with individual need.

South Wales Police responds well to vulnerable victims and we found that call handlers, frontline officers and staff take a consistent approach to safeguarding vulnerable people. The force makes good use of powers of arrest and other legal provision to protect victims of domestic abuse and makes sure that they receive safeguarding support. However, it needs to do more to support those experiencing a mental health crisis when they first contact the police.

The force has established productive working relationships with a range of other public-sector organisations in South Wales. For example, ambulance staff work alongside police call handlers to ensure that callers receive a service that is suitable for their needs. It also has established arrangements with other organisations to ensure that vulnerable people have access to specialists in victim support.

In general, the force investigates crimes involving vulnerable victims well. However, we found a small number of stalking and fraud enquiries that were not of a satisfactory standard; the force was aware and had plans in place to address this.

South Wales Police has the necessary arrangements in place to fulfil its national policing responsibilities and to respond effectively to an attack requiring an armed response.

Questions for Effectiveness

3

How effective is the force at protecting those who are vulnerable from harm, and supporting victims?

South Wales Police is good at protecting those who are vulnerable from harm, and supporting victims.
The force understands the nature and scale of vulnerability, and provides its frontline officers and staff with practical guidance on protecting vulnerable people.

Officers and staff understand the force’s definition of vulnerability, and are trained to recognise vulnerability.

South Wales Police is good at responding to vulnerable victims. It ensures its workforce takes a consistent approach to safeguarding.

To protect domestic abuse victims, the force makes good use of:

  • powers of arrest and other legal provisions;
  • safeguarding support; and
  • body-worn video cameras to gather evidence.

The force has established good working relationships with partner organisations to support vulnerable people and provide appropriate safeguarding. This includes multi-agency safeguarding hubs and multi-agency risk assessment conferences.

However, the force should do more to support those experiencing a mental health crisis when they first contact the police.

In general, the force investigates crimes involving vulnerable victims well. However, we found a small number of stalking and fraud enquiries that were unsatisfactory.

Good
5

How effective are the force’s specialist capabilities?

National threats often require forces to work together, across force boundaries. These threats include terrorism, large-scale disorder and civil emergencies. We examined the capabilities in place to respond to these threats, in particular a firearms attack.

Most positively, the force:

  • works constructively with the South Wales Local Resilience Forum which brings together emergency services and other organisations with expertise in civil emergencies;
  • tests its skills in training exercises; and
  • has developed a good understanding of the threat to the public from an armed attack.

Ungraded