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Norfolk PEEL 2017

Effectiveness

How effective is the force at keeping people safe and reducing crime?

Last updated 22/03/2018
Good

Norfolk Constabulary is good at keeping people safe and reducing crime. The force has performed consistently well in our effectiveness inspections and maintains high-quality services for its communities. This overall judgment is based partly on evidence gathered in 2016, but it was reviewed following the most recent inspection.

The force is good at supporting victims and protecting people who are vulnerable through their age, disability, or because they have been subjected to repeated offences, or are at high risk of abuse. It consistently identifies whether a person is vulnerable when they first contact the police and it provides a good initial response. There are clear processes in place for assessing risk to victims, and the force arrests a high proportion of domestic abuse suspects, which helps to protect their victims from harm.

Norfolk Constabulary fully understands its role in supporting people with mental health conditions, and is seeking to further improve the service it provides in this area. The force has good working relationships with partner organisations, (such as local authorities, or health and education services), which enable it to provide an impressively high standard of support to vulnerable people and to address their needs appropriately.

Investigations involving vulnerable victims are generally conducted well and the force achieves outcomes in domestic abuse investigations which are comparable to those of other forces.

Norfolk Constabulary has the necessary arrangements in place to fulfil its national policing responsibilities, and to respond initially to an attack which requires an armed response.

Questions for Effectiveness

3

How effective is the force at protecting those who are vulnerable from harm, and supporting victims?

Norfolk Constabulary:

  • consistently identifies vulnerable people when they first contact the police;
  • provides a good initial response to incidents involving vulnerable people; and
  • satisfactorily investigates crimes involving vulnerable people.

The force has strong and well-developed working relationships with partner organisations, such as local authorities, public sector agencies and charities. The force clearly understands its role in supporting people with mental health conditions.

This means it can:

  • provide vulnerable people with a co-ordinated and effective response and ongoing support; and
  • address their needs appropriately.

However, the force needs to:

  • ensure that there is appropriate supervision in place to consistently monitor the quality and progress of investigations that involve vulnerable victims; and
  • review its use of domestic violence protection orders and notices (DVPOs and DVPNs), and of Clare’s Law, to ensure it is making best use of these powers to safeguard victims of domestic abuse.

The force arrests a high proportion of domestic abuse suspects compared with other forces in England and Wales.

The force is suitably prepared to manage the registered sex offenders in the county. Local officers have a good knowledge of these offenders, and understand the importance of submitting intelligence about them.

Good

Areas for improvement

  • The force should ensure that appropriate supervision is put in place consistently to monitor the quality and progress of investigations involving vulnerable people.
  • The force should review its use of DVPOs/DVPNs and Clare’s Law to ensure it is making best use of these powers to safeguard victims of domestic abuse.
5

How effective are the force’s specialist capabilities?

National threats often require forces to work together, across force boundaries. These threats include terrorism, large-scale disorder and civil emergencies. We examined the capabilities in place to respond to these threats, in particular a firearms attack.

Most positively, the force:

  • works constructively with Suffolk Constabulary to build skills and competence in this area;
  • tests its skills in training exercises; and
  • has developed a good understanding of the threat to the public from an armed attack.

However, the force should:

  • complete its analysis of the time taken for armed officers to attend incidents.

Ungraded