North Wales PEEL 2014
Does the force act with integrity and provide a service the public expects?
The police officers and staff in North Wales Police have a good awareness of what is expected from them in terms of demonstrating integrity, although the chief officer team could do more to promote this to the workforce. There needs to be a review of the force’s capacity and capability to identify and respond to threats and risks. The force has made some good progress on recommendations contained in the HMIC 2012 inspection.
Further insights on legitimacy
The Crime Survey for England and Wales (12 months to March 2013) found that the proportion of respondents who think that the force does an excellent/good job was broadly in line with the figure across England and Wales. The same survey over the same period also found that the proportion which agrees that the force deals with local concerns was less than the average for England and Wales. The force’s own victim satisfaction survey (12 months to June 2014) found that the proportion of victims who were satisfied with their experience was less than the figure across England and Wales.
The crime data integrity inspection found that call-handlers in the control room were consistently polite, professional and treated people with respect. The domestic abuse inspection found key risks in the way the force managed the initial reporting of domestic abuse. The inspection found there were no robust procedures in place to make sure that repeat and vulnerable victims could be identified consistently. Therefore some victims may not have received the right level of police response at the earliest opportunity.
As a result of the crime data integrity inspection, HMIC is concerned about the force’s approach to crime-recording. The force needs to improve in this area to ensure that victims of crime are better served.