Cleveland Police: Crime Data Integrity inspection 2018 (9207)

Cause of concern

In Cleveland Police, officers and staff too often fail to make correct crime-recording decisions at the first opportunity when dealing with reports of violent crime, especially in cases of domestic abuse. This is due to deficiencies in the force’s crime-recording processes, insufficient understanding of crime-recording requirements, and limited supervision to correct the decisions of officers and staff and improve standards from the outset. This means that the force is letting down too many victims of crime.


Within three months, the force should take steps to identify and address gaps in its systems and processes within its control room for identifying and recording all reports of crime. This work should include a review of:-the process for the supervision of the closure of incident records, ensuring that this includes a check of compliance with the crime-recording rules and that sufficient supervisory knowledge and capacity exists to do so;-the grading process for incidents; and-the procedure for arranging and managing appointments.

Within six months the force should put in place arrangements to ensure that:-at the point of report, for the purpose of crime recording, greater emphasis is placed on the initial account of victims and that victims are believed following a deployment; and-conversations between call handlers and callers are summarised accurately in the incident log and fully communicated to attending officers, thus providing them with full facts on which to base crime-recording decisions.

Within six months, the force should design and provide training for relevant staff in regard to:-the importance of the first account of the victim when making crime-recording decisions, particularly in cases of domestic abuse;-offences involving malicious communications, harassment and public order;-recording as full an account as possible from callers within the incident record and making it clear when the incident amounts to a crime; and-fully communicating all available information to officers deployed to incidents.

[on]7th August 2018 [status]awaiting-review[/status][/on]