PEEL: police efficiency 2017 (8362)

Forces need to focus on developing digitally-enabled services. This means using technology to change the way forces operate as a whole rather than an approach which simply replicates paper-based systems online. By September 2018, chief constables should produce an ambitious plan to improve digitally-enabled services within their force. The Home Office, National Police Chiefs’ Council and Association of Police and Crime Commissioners should support the development of these plans by establishing a national framework which allows for the provision of digitally-enabled services across force boundaries.

[on]9th November 2017 [status]awaiting-review[/status][/on][on]30th January 2018 [status]being-progressed[/status][/on][on]30th January 2018 [comment]

I am waiting on further information from the force to inform the review of this recommendation.

[/comment][/on][on]16th August 2018 [comment]

The force has already introduced a wealth of digital innovation to improve the efficiency and effectiveness of its service delivery, including bodyworn video technology, digital policing phones to operational officers and staff, its digital services programme such as online reporting and improvements to internal processes such as uploading of evidence. The force intranet system has won three international awards, it has introduced a self service platform to help reduce internal waste, taken measures to improve data quality and integration and upgraded its digital evidence management system.

To further develop its digitally enabled services, the force is developing an ambitious plan that should be endorsed by the beginning of September 2018 that focusses on:

Improving our understanding of demand and find ways to reduce it• Improving our ability to collaborate• Productivity, efficiency and effectiveness• Developing our staff and capability• Improving the management of our Information and Technology assets

I wait for sight of the plan to further inform the review of this recommendation.

[/comment][/on][on]22nd February 2019 [comment]

The force is well placed with is programme of delivering digital mobilisation. It has an ambitious plan and is introducing digitally-enabled services across force boundaries.2918 BWV Cameras are currently deployed and initial investigations have taken place into the routine replacement cycle options for 2019/20.2748 Policing phones are issued. Policing phones are defined as having Airpoint applications for operational purposes and are issued to “deployable” staff. An additional 348 specials are planned to receive policing phones.Standard phones will be issued to “agile” and “fixed” employees as appropriate. Early deployments will begin in the summer months. Exact numbers to be issued will be informed from experiences with the laptop rollout.Laptops were issued to over 600 pilot users and digi-spocs over the summer of 2018 with the remaining rollout from September 2018 and complete in 2020.Further work is required to align a target laptop build with the NEP W10/O365 design. The initial deployment build will provide options for agile workers in terms of location and enable some of the cultural change ambitions, the target build will provide a better experience for internal and external collaboration with a secure nationally approved solution.

Digital Services – citizen facing

Cutting edge online reporting services are transforming the service to the public, improving internal processes and saving officer time.Built in house and launched in 2017, just under 50,000 reports have been received to date. Current trajectory is at least one new service being launched each week.
Services include uploading of evidence, automated crowdsourcing of intelligence for road incidents, integration with Niche, and online payments.
Over the next 6 months the force is looking at reporting of Sarah’s Law, Speed Watch registrations and Anti-social behaviour reporting as well as other forms.

Digital Services – internal

The force's Intranet has won three international awards and is receiving interest from forces across the country.The self-service platform is helping reduce internal wastage and allow it to serve the public better. Team rooms are reducing reliance on email and improving collaboration across the force. Internal forms will soon be piloted using the force’s forms system that has been benefiting the public.

Data quality/integration

The force has introduced the Assistant function in Niche as part of a major upgrade. The Assistant function provides visual aids for mandatory and non-mandatory fields which require completion for functionality and quality purposes. Within each visual aid users can select the details to learn more about the requirements of the data capture and reasons for importance of data quality. An Interface between Niche and Evidence Works has been implemented which pulls data from Niche and pre populates into Evidence Works, this has reduced the requirement for users to double key between the two systems, improve data quality/data integrity and provide a unified approach to working with both systems. Further work will continue this year to return the Evidence Works reference number into Niche and automatically create an OEL entry further improving the level of integration and removing any requirement for double keying.


DEMS (Digital Evidence Management System) has been upgraded to provide an easy to use, intuitive and less labour intensive web interface, providing quick and easy methods for searching, multiple file uploads including multiple file types being transcoded and playable within the DEMS system. Further work continues with the aim to implement by the end of 2018 integration with Body Worn Video camera where evidence will upload direct in to the DEMS systems quickly allowing officers and staff to the edit the data as soon as it’s available. The aim is to ensure all digital evidence is kept in one place and is easy accessible by all officers and staff.


The force has also invested in the deployment of ArcGIS Enterprise and in GIS specialist staff, to enhance its GIS capabilities to fit with the Constabulary vision.GIS still traditionally supports core functions such as command and control; intelligence analysis with advanced analytical tools to support strategic profiling, operations and investigations; and general mapping capabilities for all staff.It now also allows for a centrally managed supply of consistent, reliable and timely internal and external (third party i.e. partners and key suppliers) spatial datasets both on desktop and mobile devices, as well as interoperability with third party applications.

In the next 12 months – 18 months, GIS will be key to modernise our approach to policing by:

• setting up an Open Data site for members of the public and partners (in line with the PCC’s transparency agenda) gathering statutory and FOI publications, as well as non-statutory innovative datasets as a mean to educate and increase public engagement• Digitalising the Ops Planning Department: e.g. paperless, live and interactive operation orders; field data collection and emergency response real-time command applications.• Building towards longer-term GIS innovations impacting front-line operational policing such as (but not exhaustive):o Real-time police officers alerts and tasking through geo-fencing (based on geographic locations)o Using augmented reality to manage risk (e.g. for lone-working / single crew of officers and staff)

Digital Strategy

A digital strategy is being drafted which focuses on enabling the following activities:

• Improving our understanding of demand and find ways to reduce it• Improving our ability to collaborate• Productivity, efficiency and effectiveness• Developing our staff and capability• Improving the management of our Information and Technology assets

Once agreed, appropriate plans will be developed.

Being progressed

The evidence presented above demonstrates a strong direction of travel. The Digital Strategy which will drive the next steps of the force's digital journey was endorsed at the beginning of September 2018. This is helping the force to shape transformation and continuous improvement activity for the coming 12 months.

[/comment][/on][on]22nd February 2019 [status]complete[/status][/on]