PEEL: police effectiveness 2017 – Greater Manchester Police (8926)

Cause of concern

Greater Manchester Police is failing to respond appropriately to some people who are vulnerable and at risk. This means that early opportunities to safeguard victims and secure evidence at the scene are being missed, and victims are being put at risk.


• The force should improve its understanding of demand for its services and take appropriate action to ensure demand is managed more effectively. • The force should improve its ability to respond appropriately to calls for service and improve the initial investigative response it provides to all vulnerable victims.

[on]22nd March 2018 [status]awaiting-review[/status][/on][on]28th August 2018 [status]being-progressed[/status][/on][on]28th August 2018 [comment]

GMP has put in place a Demand Strategy led by the Deputy Chief Constable to address the high levels of demand faced by the force and these Recommendations. It includes workstreams focussed on understanding and managing demand, and predicting demand. The force is taking steps to manage demand more effectively and improve its response, and prioritises response based on vulnerability, threat, risk and harm. The force is also taking action to improve its initial investigative response. The Recommendations are being progressed.

[/comment][/on][on]9th November 2018 [comment]

The force FMS has detail which shows the force understanding of demand and managing demand. This is ongoing and will be tested further during inspection in November this year. The FMS shows information regarding the force understanding of repeat demand, with a bulletin produced for repeat callers in order for appropriate action to be taken if necessary and to deter unnecessary calls and identify callers in need of help and manage call demand effectively. The force recognises that call volume has been falling but that this is only one element of demand. Demands in the OCB (control room) are affected by length of calls and initial assessments undertaken by call handlers. Average call times have outweighed the saving in reduced numbers of calls.
Call demand is forecast into the OCB for each day using two years data covering volume and average handling times. The force has therefore been able to predict volume of calls for 2018/19. (See FMS p20 for detail). The force also understands the incident attendance time and how that has increased over time – on average an increase in over 40 minutes from 2013 to 2018.
The DCC led Demand Strategy has key work streams – understanding demand; reducing demand; managing demand. This is referenced in the FMS (p26 to 29).

[/comment][/on][on]19th June 2019 [comment]

This recommendation has now been superseded by Recommendation #9517 which is the Cause of Concern and associated recommendations arising from IPA 2018. Please close this recommendation. all new updates will be added to the new Recommendation.