Policing and mental health: Picking up the pieces (9323)

Recommendation 3

All forces should evaluate their mental health triage services Mental health triage, or street triage, now operates in 42 of the 43 forces. Triage should be a service that acts as a gateway to further mental health care. There is still a perception that this is a service that is filling gaps that local health partners no longer can or will. A more effective understanding of the service, and the environment it operates in, would show where the demand is coming from, and whether there are good enough outcomes and care options for patients. Patient feedback about individual experience of triage would help forces understand whether their partnership approach is working, and to shape future services.


By August 2019, all forces should review their existing partnership mental health triage services to assess their effectiveness, and the environment they are operating in. This will help them make decisions about sustainable future services with partners to make sure mental health care needs are being met. If forces find any deficiencies in their triage services, they should take steps to address them as soon as reasonably practicable. The College of Policing has agreed to devise some practice guidelines to help forces benchmark their triage activity. We will inspect on progress in this area as part of our integrated PEEL assessments inspection framework.

[on]27th November 2018 [status]awaiting-review[/status][/on][on]20th May 2019 [comment]

The force assessed its mental health triage capability over the course of 6 months during 2017/18. It was successful in reducing the number of Sec136 admissions and reduced officer time usually spent waiting for a bed to made available. Following assessment of its mental health triage the force has received further funding to allow the triage capability to continue for the next three years.

[/comment][/on][on]21st May 2019 [status]complete[/status][/on]