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Wiltshire 2017

Read more about Wiltshire 2017

This is HMICFRS’ fourth PEEL (police effectiveness, efficiency and legitimacy) assessment of Wiltshire Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.

The extent to which the force is effective at keeping people safe and reducing crime is not yet graded.

The extent to which the force is efficient at keeping people safe and reducing crime is good.

The extent to which the force is legitimate at keeping people safe and reducing crime is not yet graded.

The efficiency inspection findings are published below.

Wendy Williams, Her Majesty’s Inspector of Constabulary

Contact Wendy Williams

HMI's observations

My overall assessment of Wiltshire’s performance will be published in spring 2018, following the publication of the legitimacy and effectiveness inspections in December 2017 and March 2018, respectively.

Effectiveness

How effective is the force at keeping people safe and reducing crime?

To be graded
View the five questions for effectiveness

Efficiency

How efficient is the force at keeping people safe and reducing crime?

Last updated 09/11/2017
Good

Wiltshire Police is judged to be good in the efficiency with which it keeps people safe and reduces crime. Our overall judgment this year is the same as last year. The force continues to have a good understanding of demand; how it uses its resources to manage demand is judged to be good and how the force plans for future demand is also judged to be good.

Wiltshire Police is good in the efficiency with which it keeps people safe and reduces crime. The force regularly assesses a wide range of information to understand the demand for its services. It then uses this information as the basis for how the force conducts its day-to-day business. A culture of continuous improvement is in place throughout the force, resulting in better services for the public.

Wiltshire Police uses and allocates its resources well. It has implemented a new way of working that redirects its resources to deal with potential problems. However, in times of high demand, there are sometimes delays in answering non-emergency calls to the force control room. The force invests well, working with other organisations to manage demand for services. The force has a good understanding of its workforce’s current operational skills and capabilities, and future requirements are understood and resourced appropriately.

Wiltshire Police is good at planning to ensure that the right people are recruited, trained and in place to meet the changing needs for how it operates. Leadership development continues to be an area of strength. Comprehensive development programmes are provided for officers and staff to meet the current and future leadership requirements of the force. The force has a good record in achieving cost savings; strong governance procedures have served it well in ensuring that project managers are held to account for savings and other service improvements.

View the three questions for efficiency

Legitimacy

How legitimate is the force at keeping people safe and reducing crime?

To be graded
View the three questions for legitimacy

Other inspections

How well has the force performed in our other inspections?

In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.

Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.

Key facts

Force Area

1346 square miles

Population

0.70m people 11% local 10 yr change

Workforce

74% frontline 78% national level
2.9 per 1000 population 3.6 national level
13% change in local workforce since 2010 15% national change since 2010

Victim-based crimes

0.05 per person 0.06 national level
Local 5 year trend (no change) National 5 year trend (no change)

Cost

42p per person per day local 55p per person per day national

Points of context provided by the force

  • Wiltshire covers a varied but mainly rural geographic area, including flourishing market villages, and strong industrial towns.
  • Wiltshire Police is proud to be a values based organisation, which it uses to provide the best possible service.

Police and crime plan priorities

Wiltshire PCC has set the following priorities for Wiltshire in the Police and Crime plan 2017-21:

  1. Prevent crime and keep people safe
  2. Protect the most vulnerable people in society
  3. Put victims, witnesses and communities at the heart of everything we do
  4. Secure a quality service that is trusted and efficient
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These priorities meet Wiltshire’s threats and challenges and deliver improvements for local communities. The PCC will seek to collaborate and integrate services with public sector partners to keep our communities safe and manage demand.

This will include how we protect the most vulnerable people, how we prevent crime and support those with complex needs. Central to this is Community Policing where police officers, staff, special constables and other volunteers, taking responsibility for all incidents in their communities.

Wiltshire will collaborate with other forces to provide specialist services and work to identify other areas of collaboration across the county. Wiltshire Police will continue to innovate and modernise its workforce, making further investment in ICT.