Surrey 2017Read more about Surrey 2017
This is HMICFRS’ fourth PEEL (police effectiveness, efficiency and legitimacy) assessment of Surrey Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.
The extent to which the force is effective at keeping people safe and reducing crime is not yet graded.
The extent to which the force is efficient at keeping people safe and reducing crime is good.
The extent to which the force is legitimate at keeping people safe and reducing crime is not yet graded.
The efficiency inspection findings are published below.
Zoë Billingham, Her Majesty’s Inspector of Constabulary
My overall assessment of Surrey’s performance will be published in spring 2018, following the publication of the legitimacy and effectiveness inspections in December 2017 and March 2018, respectively.
How effective is the force at keeping people safe and reducing crime?
How efficient is the force at keeping people safe and reducing crime?
Surrey Police is judged to be good in the efficiency with which it keeps people safe and reduces crime. Our overall judgment this year is the same as last year. The force’s understanding of demand is judged to be good; it is judged to require improvement for its use of resources to manage demand; and its planning for future demand is judged to be good.
Surrey Police has a good understanding of current demand from analysing a wide range of police data and should be commended for its progressive demand analysis report which predicts demand for the next 12 months. The force has made significant progress in reducing the number of abandoned 101 calls through a thorough review of processes and the introduction of an effective quality assurance mechanism, which has also improved the quality of the service it provides in relation to all calls from the public.
The force’s ability to make effective plans for recruitment, training and personal development is sometimes hampered by gaps in its understanding of the skills and capabilities of its workforce and leaders. However, in other areas Surrey Police is good at assessing its priorities and meeting different areas of demand. It works well with other forces, particularly Sussex Police, and is seeking new opportunities for collaborative working to achieve further savings. The force is keen to exploit technological advances wherever possible. Public expectations are important to the force and it is prioritising neighbourhood policing in its operating model.
The force has good plans for the future and is seeking further opportunities to make savings; it plans to re-invest the savings it makes.
How legitimate is the force at keeping people safe and reducing crime?
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.