South Wales 2017Read more about South Wales 2017
This is HMICFRS’ fourth PEEL (police effectiveness, efficiency and legitimacy) assessment of South Wales Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.
The extent to which the force is effective at keeping people safe and reducing crime is not yet graded.
The extent to which the force is efficient at keeping people safe and reducing crime is good.
The extent to which the force is legitimate at keeping people safe and reducing crime is not yet graded.
The efficiency inspection findings are published below.
Wendy Williams, Her Majesty’s Inspector of Constabulary
My overall assessment of South Wales’ performance will be published in spring 2018, following the publication of the legitimacy and effectiveness inspections in December 2017 and March 2018, respectively.
How effective is the force at keeping people safe and reducing crime?
How efficient is the force at keeping people safe and reducing crime?
South Wales Police is judged to be good in the efficiency with which it keeps people safe and reduces crime. Our overall judgment this year is the same as last year. The force is judged to be good in its understanding of demand; its use of resources to manage demand is assessed to be good; and its planning for future demand is also judged to be good.
South Wales Police has continued to build on its strong understanding of the demand on its services. It places this understanding at the heart of how it operates, how it plans and works with other organisations to identify, predict and tackle demand, and how it deploys its resources to meet demand. South Wales Police has developed strong collaborative working arrangements with other police forces, the private sector and local communities to deal with demand more efficiently. It is planning actively for how it will work in the future, and takes account of public satisfaction in these plans.
The force has systems in place to understand both the capabilities and gaps of its workforce, enabling it to direct its resources to meet current demand in most instances, and to allow for longer-term planning and deployment of its resources. It has a good understanding of the operational skills of its officers and staff, but has limited understanding of its leadership skills. At the time of our inspection, the number of abandoned calls made by the public to the force each month was too large. The force is aware that recent changes to improve its service have affected the balance between the demand for non-emergency call-handling and the number of call-handlers within its control room. It has taken some steps to address this in the medium term through technology; it now needs to consider introducing measures to address the number of abandoned calls, in order to provide the standard of service the public expects. As a result, chief officers have commissioned a comprehensive review of the demands on the public service centre to seek ways of tackling demand at first point of contact that are more efficient and to offer alternative methods of contact, while continuing to provide a high standard of service to the public.
The force’s investment plans should lead to greater efficiency and bring about improvements to the provision of its services. While the force is able to articulate the cost savings acquired from collaborative working it cannot, on the whole, demonstrate other benefits of collaborative working, or explain why it chooses to work with certain organisations and not others. Although the force is currently showing a gap in its budget from 2017/18 onwards, it has several contingencies in place, such as increasing the precept on council tax, and these contingencies should cater for any shortfall.
How legitimate is the force at keeping people safe and reducing crime?
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.