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North Wales 2017

Read more about North Wales 2017

This is HMICFRS’ fourth PEEL (police effectiveness, efficiency and legitimacy) assessment of North Wales Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.

The extent to which the force is effective at keeping people safe and reducing crime is not yet graded.

The extent to which the force is efficient at keeping people safe and reducing crime requires improvement.

The extent to which the force is legitimate at keeping people safe and reducing crime is not yet graded.

The efficiency inspection findings are published below.

Wendy Williams, Her Majesty’s Inspector of Constabulary

Contact Wendy Williams

HMI's observations

My overall assessment of North Wales’s performance will be published in spring 2018, following the publication of the legitimacy and effectiveness inspections in December 2017 and March 2018, respectively.


How effective is the force at keeping people safe and reducing crime?

To be graded
View the five questions for effectiveness


How efficient is the force at keeping people safe and reducing crime?

Last updated 09/11/2017
Requires improvement

North Wales Police is judged to require improvement in the efficiency with which it keeps people safe and reduces crime. Our overall judgment is not consistent with last year, when the force was assessed to be good for efficiency overall. The force has maintained a good understanding of current demand; its use of resources to manage demand is judged to require improvement; and it is judged to require improvement for its planning for future demand.

North Wales Police needs to improve its overall efficiency in keeping people safe and reducing crime, although there are some aspects of these duties that it manages well. The force is good at understanding the demand for its services and has well-established processes and systems for monitoring and understanding current demand. The force uses this understanding to deploy people and resources where they are needed most. This includes understanding demand that might otherwise go unreported.

The force’s leaders are becoming better at promoting innovative thinking to reduce demand, although big projects – such as those involving mobile technology – need to be implemented more quickly. North Wales Police requires improvement in the extent to which it uses its resources well. The force has not undertaken a skills audit of all its workforce that would improve its understanding of capacity and capability. This means it cannot use this understanding to help inform its recruitment, selection and promotion processes in order to identify the best people for the job, or to develop people in their roles. This applies to the force’s leaders too. There are processes to prioritise policing activity in response to changing public expectations, but leaders do not always use a clear rationale to reorganise the workforce to meet this demand.

North Wales Police requires improvement in the way it plans for the future. Leaders are beginning to undertake analysis of some roles to gain a clearer picture of how demand is changing, including likely future demand for its services, and the force is developing a long-term force plan which will draw all this work together. This plan will include making better use of technology, reducing partner resources and taking into consideration the views of local communities. However, at present the force does not have a single vision of the future to bring all this activity together, thereby enabling it to meet future demand. The force’s plans for the future are realistic but are not transformative. Evidence of dynamic innovation within the organisation is limited in comparison with other forces. However, the force is good at continuing to make savings, which means that it is able to invest well in infrastructure to make additional savings in the future.

View the three questions for efficiency


How legitimate is the force at keeping people safe and reducing crime?

To be graded
View the three questions for legitimacy

Other inspections

How well has the force performed in our other inspections?

In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.

Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.

Key facts

Force Area

2375 square miles


0.69m people 3% local 10 yr change


76% frontline 78% national level
3.8 per 1000 population 3.6 national level
2% change in local workforce since 2010 15% national change since 2010

Victim-based crimes

0.05 per person 0.06 national level
Local 5 year trend National 5 year trend (no change)


58p per person per day local 55p per person per day national

Points of context provided by the force

  • A large and diverse geographic area, mainly rural with an extensive coastline which attracts tourists resulting in extra demand on public services.
  • North Wales is economically and culturally diverse; a third of the population is bilingual. Strategic road networks links the area to the North West.

Police and crime plan priorities

Protecting the people of North Wales from threat, risk and harm will be my overriding priority during my time as police and crime commissioner.

There are four areas which I will focus on, these are:

  • Domestic violence,
  • Modern slavery and human trafficking,
  • Sexual abuse,
  • Organised crime groups.
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Of note is the importance of partnership working in tackling them.

All four priority areas present issues beyond policing and an effective response can only be delivered in partnership.

My four priorities are interlinked with a number of areas such as mental health, vulnerability and substance misuse.

In addition to my priorities I will also continue to scrutinise the basic principles of policing to ensure North Wales Police will continue to provide an effective and efficient response.