Hampshire 2017Read more about Hampshire 2017
This is HMICFRS’ fourth PEEL (police effectiveness, efficiency and legitimacy) assessment of Hampshire Constabulary. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.
The extent to which the constabulary is effective at keeping people safe and reducing crime is not yet graded.
The extent to which the constabulary is efficient at keeping people safe and reducing crime is good.
The extent to which the constabulary is legitimate at keeping people safe and reducing crime is not yet graded.
The efficiency inspection findings are published below.
Zoë Billingham, Her Majesty’s Inspector of Constabulary
My overall assessment of Hampshire’s performance will be published in spring 2018, following the publication of the legitimacy and effectiveness inspections in December 2017 and March 2018, respectively.
How effective is the force at keeping people safe and reducing crime?
How efficient is the force at keeping people safe and reducing crime?
Hampshire Constabulary is judged to be good in the efficiency with which it keeps people safe and reduces crime. Our overall judgment this year is the same as last year. The force is judged to be good in its understanding of demand; its use of resources to manage demand is assessed to be good; and its planning for future demand is also judged to be good.
Hampshire Constabulary has a good understanding of demand for its services, including demand that is less likely to be reported, that is based on systematic analysis of comprehensive data from a wide range of sources. The force has processes in place to help it to predict demand and has consulted widely to understand how demand and the public’s expectations may change. It has improved its knowledge of the skills of its workforce and its leaders. A new personal development review process that includes a formal annual appraisal should provide the force with a deeper understanding of its workforce’s skills. The force is improving its leadership capabilities through training and recruitment.
The force seeks ideas and feedback from the workforce and is working hard to ensure that everyone feels that they are participants in the changes taking place, but not all who we spoke with felt their views were valued. Overall, the force prioritises its activities well and it has a good understanding of the effect of investments or cuts in resources on service provision or return on investment.
Hampshire Constabulary has developed excellent working relationships with other organisations, such as the ambulance and fire & rescue services. It has strong and increasing numbers of collaborative working arrangements with other police forces, especially Thames Valley Police. These collaborations are providing both cost savings and a better service to the public. The force makes good use of technology. For example, mobile technology reduces the need for frontline officers and staff to continually return to their bases; and a new contact management system should improve the efficiency of call management and provide the public with online tools for contacting the police. All potential change projects are assessed against the force’s vision and the benefits they will bring. Project management arrangements are robust with a clear focus on realising benefits. The force’s financial plans are achievable but its current financial assumptions mean that it will need to identify and achieve further savings for the 2019/20 financial year.
How legitimate is the force at keeping people safe and reducing crime?
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMICFRS carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.