Contact us

General enquiries

For general enquiries:

Please note: these channels are only staffed during office hours, Monday to Friday.

HMIC is not a police force and therefore does not investigate crime. In the case of an emergency, please dial 999. To report crimes and concerns that do not require an emergency response please call 101.

Complaints and misconduct

Complaints about the police

HMIC does not investigate individual complaints or incidents, these will be looked into by your local police force or the Independent Police Complaints Commission (IPCC).

To read more about how complaints about the police are dealt with, please visit Our role in handling complaints and misconduct.

Complaints about HMICFRS staff

HMICFRS staff aim to carry out their work to the highest professional standard, in line with our purpose, values and objectives. This includes handling complaints carefully in an open and courteous way by investigating the matters raised thoroughly and replying as quickly as possible.

To submit a complaint:

  • Complaints should be set out in writing to the Chief Operating Officer within ten working days of the incident, with any supporting evidence attached.
  • HMICFRS will acknowledge receipt of the complaint within ten working days.
  • A senior member of HMICFRS staff who has no direct connection with the matter will consider the complaint and investigate if appropriate.
  • The Chief Operating Officer will usually provide a written response to the complainant within 30 working days.
  • Where the matter is too complex to be dealt with within this timescale, or it requires further investigation, the complainant will be informed and given a date by which they will receive a full response.
  • The final decision concerning the complaint rests with the Chief Operating Officer and there is no formal appeal process against this decision. It is of course open for complainants who are unhappy with the result of their complaint to raise the matter with Ministers or local Members of Parliament.

Please address all correspondence to:

Chief Operating Officer
HMICFRS
6th floor
Globe House
89 Eccleston Square
London
SW1V 1PN

Alternatively, you can email HMICFRS with your complaint.

Social media

Twitter

You can follow HMIC on Twitter to get the latest updates on reports, inspections and activities. Follow

The HMICFRS Twitter Policy lays out guidance on how HMICFRS uses Twitter.

LinkedIn

You can also follow HMICFRS on , where you will find out about our work and any upcoming job vacancies.

Media enquiries

The HMICFRS Press Office is open from 8.30am to 5.00pm, Monday to Friday. If you have a media enquiry, please:

Out of hours media enquiries

If you are a member of the press and media with an urgent query outside of normal Press Office working hours, please call: 07836 217 729.

Please note: this number cannot receive text messages.