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Surrey 2016

Read more about Surrey 2016

This is HMIC’s third PEEL (police effectiveness, efficiency and legitimacy) assessment of Surrey Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.

The extent to which the force is effective at keeping people safe and reducing crime: not yet graded.

The extent to which the force is efficient at keeping people safe and reducing crime is: good.

The extent to which the force is effective at keeping people safe and reducing crime: not yet graded.

The efficiency inspection findings are published below. My overall assessment of Surrey’s performance will be published in spring 2017.

Zoë Billingham, Her Majesty’s Inspector of Constabulary

Contact Zoë Billingham

Effectiveness

How effective is the force at keeping people safe and reducing crime?

To be graded

PEEL assessments are updated throughout the year, as the results of the different inspections and data collections become available. The graded judgments for effectiveness will be published in March 2017. See last year’s assessment of the force’s effectiveness.

View the five questions for effectiveness

Efficiency

How efficient is the force at keeping people safe and reducing crime?

Last updated 03/11/2016
Good

Surrey Police has been assessed as good in respect of the efficiency with which it keeps people safe and reduces crime. The force is is taking steps to further its understanding of demand, particularly of emerging and so-called hidden crime. It has improved how it uses its resources to manage current demand since last year and is using them well. The force collaborates effectively with other forces and organisations in the region to improve efficiency. It has a good record of effective financial management and has sound financial plans for the future. In last year’s efficiency inspection, Surrey Police was judged to require improvement.

Surrey Police has improved the efficiency with which it keeps people safe and reduces crime since HMIC’s 2015 inspection. It has undertaken a comprehensive analysis of some elements of current demand for its services, which it used to develop its new operating model. However, it does not yet have a complete understanding of all areas of demand and the changing scale and nature of future demand. It is undertaking further analysis of so-called hidden crime and emerging crime, such as child sexual exploitation, cyber-crime, hate crime and modern slavery. The force is also actively seeking to identify and address demands on police time from partner organisations, for example by having NHS mental health advisers in the police call centre to support police when dealing with incidents involving people with mental health concerns. The force is making a more rigorous risk assessment of the calls for police service that it receives in order to better prioritise its demands. However, because over 25 percent of non-emergency 101 calls were going unanswered as at April 2016, the force cannot be sure it has an adequate understanding of real demand.

The force is good in how it uses its resources to manage current demand, having improved since HMIC’s 2015 inspection. It has introduced a new operating model, which means it can allocate resources to each area based on known demand. The force has some understanding of workforce capabilities and gaps, but it remains under-strength in a number of departments, including the neighbourhoods and detective roles. It has a long record of successful collaboration with Sussex Police and other forces in the region in a range of policing and support operations, including operations command, specialist crime, HR, finance and IT support, which has improved efficiency and resilience. The force works well with partner organisations to improve how it manages demand for services, actively seeking to identify the source of demand and the most appropriate agency to respond. It has processes to regularly review its plans and the effects of any changes it makes.

The force is good at planning for future demand. It analyses resource allocation using demand data to assess changes and any likely impact on the resourcing model. The force has ambitious plans to improve its efficiency through collaboration with Sussex Police and other forces in the region, and recognises there are opportunities for further collaboration with other emergency services, the NHS and the local authority. It has a comprehensive IT strategy that it intends to implement jointly with other forces, which includes strengthening the IT infrastructure, body-worn video cameras and greater use of mobile data. It has effective financial controls and a good record of achieving planned savings and service improvements. Its financial plans are built on sound assumptions about income and expenditure, including inflationary trends. The force has rigorous procedures for assuring itself that its investments lead to the planned benefits and operational outcomes.

View the three questions for efficiency

Legitimacy

How legitimate is the force at keeping people safe and reducing crime?

To be graded

PEEL assessments are updated throughout the year, as the results of the different inspections and data collections become available. The graded judgments for legitimacy will be published in December 2016. See last year’s assessment of the force’s legitimacy.

View the three questions for legitimacy

Other inspections

How well has the force performed in our other inspections?

In addition to the three core PEEL pillars, HMIC carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.

Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.

Leadership

PEEL assessments are updated throughout the year, as the results of the different inspections and data collections become available. HMIC’s assessment of leadership will be published in December 2016. See last year’s assessment of the constabulary’s leadership.

View the three questions for leadership

Other reports

This section sets out the reports published by HMIC this year that help to better understand the performance of Surrey Police.

View other reports

Key facts

Force Area

642 square miles

Population

1.16m people 9% local 10 yr change

Workforce

77% frontline 78% national level
3.2 per 1000 population 3.6 national level
12% change in local workforce since 2010 15% national change since 2010

Victim-based crimes

0.04 per person 0.05 national level
Local 5 year trend National 5 year trend (no change)

Cost

49p per person per day local 55p per person per day national

Points of context provided by the force

Find out more about the area policed by this force.

Police and crime plan priorities

The police and crime plan, as well as other information about the PCC, can be found on their website.