South Yorkshire 2016Read more about South Yorkshire 2016
This is HMIC’s third PEEL (police effectiveness, efficiency and legitimacy) assessment of South Yorkshire Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.
The extent to which the force is effective at keeping people safe and reducing crime: not yet graded.
The extent to which the force is efficient at keeping people safe and reducing crime: requires improvement.
The extent to which the force is legitimate at keeping people safe and reducing crime: requires improvement.
The efficiency and legitimacy inspection findings are published below. My overall assessment of South Yorkshire’s performance will be published in spring 2017.
Michael Cunningham, Her Majesty’s Inspector of Constabulary
How effective is the force at keeping people safe and reducing crime?
PEEL assessments are updated throughout the year, as the results of the different inspections and data collections become available. The graded judgments for effectiveness will be published in March 2017. See last year’s assessment of the force’s effectiveness.
How efficient is the force at keeping people safe and reducing crime?
South Yorkshire Police has been assessed as requires improvement in respect of the efficiency with which it keeps people safe and reduces crime.
South Yorkshire Police has limited understanding of current and future demand and workforce capability. This is affecting adversely the quality of services it currently provides. The force has recognised this and, with peer and partner support, it is looking to develop its current and future plans to better meet the needs of the public.
South Yorkshire Police has a good understanding of reactive demand based on recorded incidents and crime. It has a limited understanding of current preventative and future demand. This is a deterioration in the force’s position since our last efficiency inspection in 2015.
The force implemented a new operating model at a time when it did not properly understand its workforce capability and capacity. The force has resourced its highest priorities but has not been able to provide the full range of services envisaged by the operating model, including resilient call handling and 24-hour community policing. The force does not have an up-to-date workforce plan which aligns established posts with the operating model. The staffing levels within the contact management centre mean that the force cannot consistently answer non-emergency calls from the public. The demands on local policing team officers mean that community engagement and preventative policing is diminishing.
The force has a medium-term financial plan based on sound assumptions. It has recognised the need to improve its understanding of current and future demand and workforce requirements. It is working with peer support to address these gaps and develop its future plans.
How legitimate is the force at keeping people safe and reducing crime?
South Yorkshire Police requires improvement in the way it interacts with the communities it serves and its workforce. Enabling fair treatment is a stated priority for the force, but recent changes in the way it operates have had an adverse effect on how it understands and is able to respond to its communities and the morale of its workforce.
The force has a good understanding of threats to its integrity. Most of the systems to ensure integrity in the workforce are good, and it communicates with the public well about misconduct hearings and their outcomes.
South Yorkshire Police’s stated priority is to treat everyone it serves fairness and respect. Despite this it could do more to reassure itself it is obtaining feedback from all the communities it serves.
The recent change in the force’s operating model has led to a reduction in involvement with many communities. We found good examples of specific engagement, and the force also has a substantial and active social media following. It does not, however, collate or analyse feedback to develop a complete picture. South Yorkshire Police ensures that its workforce behaves ethically and lawfully. It has a good understanding of most of the risks to the integrity of the organisation, informed by well-managed intelligence from a wide range of sources, and in the main has good systems in place to secure the integrity of the organisation.
The force communicates effectively with the public; it advertises misconduct hearings and publishes the results on the internet. Although it shares the results of misconduct hearings with the workforce, not all officers and staff were aware of the cases or what had been learned from them.
The force should treat its workforce with greater fairness and respect. It uses a range of methods to assess how members of the workforce feel they are treated, but not frequently and consistently enough for a full understanding. The force has made some changes in response to feedback, increasing measures to support wellbeing and introducing a new electronic individual performance assessment process (PDR), but the workforce does not see how these changes relate to its feedback. The new electronic PDR is a forward-looking tool for development and wellbeing, but at this early stage we cannot say that it ensures consistent and fair assessment and development for the workforce.
Low morale is a problem throughout the force. The command team recognises this and is working to alleviate the pressures on leave and rest days.
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMIC carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.
Police leadership is crucial in enabling a force to be effective, efficient and legitimate. This inspection focused on how a force understands, develops and displays leadership through its organisational development.
South Yorkshire Police has faced a number of significant challenges over the last year. These include the outcome of the Hillsborough inquests in April 2016; calls for a public inquiry into the police response to the miners’ strike in Orgreave in 1984; and the requirement to implement the recommendations from the 2014 independent inquiry into child sexual exploitation in Rotherham. This inspection examines leadership at every level within the force and does not comment on the individual performance of senior leaders. However, we note that the force has seen a significant number of changes to its senior leadership team over the last year.
South Yorkshire Police has struggled to build or maintain an understanding of the leadership capability within its workforce. The force has developed a set of leadership principles for police officers, and HMIC found evidence that senior officers clearly understand what is expected of them. However, we found that knowledge of these principles among the wider workforce is limited, and the force has not yet produced similar standards for police staff.
The force’s ‘Leading Together’ strategy does provide a plan for leadership development, but to date there has been limited evaluation of the effectiveness of activities the force has undertaken as part of the strategy. The force does not have a systematic approach to identifying and developing potential future leaders through a talent management programme. Although senior officers are aware of leadership support available to them, more junior members of the workforce that HMIC spoke to were either not aware of such opportunities or felt unable to take them because they could not find adequate cover to allow them to be released from their duties.
This section sets out the reports published by HMIC this year that help to better understand the performance of South Yorkshire Police.