North Yorkshire PEEL 2016
How legitimate is the force at keeping people safe and reducing crime?
North Yorkshire Police is good in respect of the legitimacy with which it keeps people safe and reduces crime.
North Yorkshire Police has been assessed as good in respect of the legitimacy with which it keeps people safe and reduces crime. North Yorkshire Police is good at treating the people it serves and its workforce with fairness and respect and at promoting ethical and lawful behaviour. The culture of the organisation reflects this through fair and respectful treatment of people, and ethical, lawful approaches to integrity. The organisation’s fair and respectful treatment of its workforce and concern for its welfare and wellbeing also demonstrate this. Senior leaders actively promote the force’s values, and the workforce is positive about the force’s culture.
North Yorkshire Police is good at treating the people it serves with fairness and respect. Its values are underpinned by the Code of Ethics and are widely understood across the force. North Yorkshire Police seeks and acts on feedback from the public.
The force is good at ensuring that its workforce behaves ethically and lawfully; it has comprehensive vetting arrangements and regularly reinforces standards of acceptable behaviour. It publishes the outcome of gross misconduct cases and provides comprehensive details of gifts and hospitality received by its officers and staff.
The force is good at treating its workforce with fairness and respect. It understands problems that affect the perception of fair treatment and wellbeing of the workforce. The force monitors and analyses data in respect of complaints, compliments, misconduct, grievances and diversity. The force responded well to the findings of its wellbeing survey and introduced a new individual performance development review in April 2016.
To what extent does the force treat all of the people it serves with fairness and respect?
North Yorkshire Police is good at treating all of the people it serves with fairness and respect.
The force has openly stated its values of courage, compassion and inspiration, which are underpinned by the Code of Ethics. We found that the force values and the Code of Ethics were widely understood across the force.
The force uses a wide variety of methods to seek feedback and identify the issues of greatest concern to the public, including formal surveys, targeted initiatives and online sources such as the force’s website and social media.
Initiatives such as the rural taskforce and the roads policing team demonstrate that the force acts on feedback and learning to improve the service it provides.
How well does the force ensure that its workforce behaves ethically and lawfully?
North Yorkshire Police is good at ensuring that its workforce behaves ethically and lawfully.
The force has comprehensive vetting arrangements in place for new officers, staff, volunteers and contractors, which are compliant with national guidance. The force regularly clarifies and continues to reinforce standards of acceptable behaviour, using a variety of methods. The force has policies and procedures in relation to business interests, notifiable associations and gifts and hospitality.
The force has governance structures in place to identify and manage individual and organisational risks. Annual reports are provided to the chief officer team and the police and crime commissioner on corruption and misconduct matters, including analysis of trends. During 2015/16, the force reported conducting 276 random drugs tests, which included the chief officer team, with no positive results. Officers and staff across the force recognise that the abuse of authority for sexual gain is completely unacceptable and seriously undermines the confidence of the public.
The force publishes the outcome of gross misconduct cases and it also provides comprehensive details of all gifts and hospitality offered, accepted, refused or donated to charity. The force makes the outcomes of complaint and misconduct cases available to its workforce in the form of a bi-monthly organisational learning bulletin.
Areas for improvement
- The force should review the capacity and capability of its professional standards integrity unit to ensure that it can manage its work effectively.
- The force should improve how it clarifies and reinforces standards of behaviour to its workforce, in particular when dealing with vulnerable people, including victims of domestic abuse.
- The force should ensure that its business interests policy applies to all members of its workforce.
- The force should ensure that it has the capability and capacity to monitor all its computer systems to identify risks to the force’s integrity.
To what extent does the force treat its workforce with fairness and respect?
North Yorkshire Police treats its officers and staff with fairness and respect.
The force uses a range of methods to identify and understand what affects the workforce’s perceptions of fair and respectful treatment. The people strategy prioritises valuing, managing and developing people. The force monitors and analyses data in respect of complaints, compliments, misconduct, grievances and diversity.
The force recognises the value of workforce wellbeing and commissioned an independent wellbeing survey in 2014. The force has responded well to the findings of the survey, although we found that some members of the workforce were unaware of these efforts. The force monitors levels of overtime, sickness, injuries on duty and other personnel data and focus groups have been held with the workforce to identify wellbeing problems.
The force introduced a new PDR system in April 2016, which is aligned with national guidance. At this early stage, it is not possible to assess the impact of the new system.
Areas for improvement
- The force should ensure that its supervisors can recognise and provide support with wellbeing issues by ensuring that the training for supervisors in how to deal with wellbeing issues is delivered to all supervisors.
- The force should ensure the recently introduced system for managing individual performance is effective.