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Gwent PEEL 2016

Efficiency

How efficient is the force at keeping people safe and reducing crime?

Last updated 03/11/2016
Good

Gwent Police has a good understanding of demand for its services gained through regular reviews of all the demand it faces and use of data on internal, hidden and proactive demand. It is beginning to use its data to understand trends and to send officers in advance to meet anticipated demand.

The force has a clear resourcing model, which has been developed using demand modelling to determine the most effective use of its resources and is matched against current finances and the expectations of money available from the government in the future.

The force has an outstanding and comprehensive investment strategy that details viable plans for investment in information and communications technology (ICT), including digitisation to improve the efficiency of its service.

The force can demonstrate that it has a credible financial plan that is built on sound assumptions for the medium-term future of the force. It has robust financial plans in place to keep its finances balanced over the four-year period to 2020/21.

Gwent Police has been assessed as good in respect of the efficiency with which it keeps people safe and reduces crime.

Os hoffech chi ddarllen hwn trwy’r Gymraeg

Gwent Police has a good understanding of its demand in all areas. Demand is at the centre of the force’s understanding of how it operates, how it plans and how it deploys. Senior officers understand their demand data and the effect that the different types of demand (e.g. internal, hidden, proactive) have on the force, its partners and the public.

The force is beginning to use its data to understand trends and to send officers in advance to meet anticipated demand. It works well with partners at a senior level to ensure collective responsibility for demand and that misdirected demand is understood and avoided.

The force uses its resources effectively to manage current demand and uses its strong understanding of demand to allocate resources. It has systems in place to understand its workforce gaps and capabilities, which means that it can match operational skills in real time to demand and allows longer-term planning and deployment of resources.

Gwent Police has developed strong collaborations with other forces, the public sector and industry to deal with demand more efficiently. It is planning actively for demand in the future and takes account of public satisfaction in these plans. It also has processes in place to ensure that it reviews the impact of change on service provision.

By 2020/21, Gwent Police faces a potential budget shortfall, detailed in the force’s medium-term financial plan, of £9.5m, which the force anticipates will be covered by efficiency savings from its change programme. It has investment plans that should achieve greater efficiency and service improvement.

It will need to continue focusing on value for money throughout the medium term to sustain and improve operational effectiveness.

Questions for Efficiency

1

How well does the force understand the current and likely future demand?

Gwent Police has a strong understanding of its demand through regular reviews of all the demand it faces, and use of data on internal, hidden and proactive demand. Demand is at the heart of the force’s understanding of how it operates, how it plans and how it deploys.

Senior officers understand their demand data and the impact that the different types of demand (e.g. internal, hidden, proactive) have on the force, its partners and the public.

The force has improved its understanding of internal unnecessary demand ‘and has implemented a change programme to identify and change processes that create unnecessary additional demand. It works well with external partners at a senior level to secure collective responsibility for demand and ensure that misdirected demand is dealt with appropriately.

Gwent Police has good processes in place to help understand how demand is likely to change in the future.

Good
2

How well does the force use its resources to manage current demand?

Gwent Police uses its resources effectively to manage current demand and has a good understanding of demand which it uses to allocate resources. The force has systems in place to understand its workforce gaps and capabilities, and to match operational skills to demand in real time and for longer-term planning and deployment of resources.

The force has developed good collaborations with partners including other forces, the ambulance service, academic institutions and private industry, to deal with demand more efficiently, and has processes in place to ensure that it reviews the impact of change on service provision. The force has been good in realising benefits from its investments, and outstanding in the way it selects, manages and reviews the impact of its current change programme.

Good
3

How well is the force planning for demand in the future?

Gwent Police is planning actively for demand in the future. It has prioritised areas to invest in and, in the case of ICT, has investment and change programme plans that should achieve greater efficiency and service improvement. Its plans for investment in ICT are comprehensive and it has an outstanding strategy that takes account of digitisation to improve the efficiency of its service.

The force has a clearly laid-out resourcing model, matched against current finances and the expectations of monies available under future government settlements. Its medium-term financial strategy for the period to 2020 is aligned with the Police and Crime Reduction Plan and the Strategic Policing Requirement. The force can clearly demonstrate that it has a credible financial plan which is built on sound assumptions for the medium-term future of the force. We are satisfied that the force has robust financial plans in place to secure a balanced position over the four-year period to 2020/21.

Good