Gwent 2016Read more about Gwent 2016
This is HMIC’s third PEEL (police effectiveness, efficiency and legitimacy) assessment of Gwent Police. PEEL is designed to give the public information about how their local police force is performing in several important areas, in a way that is comparable both across England and Wales, and year on year. The assessment is updated throughout the year with our inspection findings and reports.
The extent to which the force is effective at keeping people safe and reducing crime: not yet graded.
The extent to which the force is efficient at keeping people safe and reducing crime is: good.
The extent to which the force is legitimate at keeping people safe and reducing crime is: good.
The efficiency and legitimacy inspection findings are published below. My overall assessment of Gwent’s performance will be published in spring 2017.
Wendy Williams, Her Majesty’s Inspector of Constabulary
How effective is the force at keeping people safe and reducing crime?
PEEL assessments are updated throughout the year, as the results of the different inspections and data collections become available. The graded judgments for effectiveness will be published in March 2017. See last year’s assessment of the force’s effectiveness.
How efficient is the force at keeping people safe and reducing crime?
Gwent Police has a good understanding of demand for its services gained through regular reviews of all the demand it faces and use of data on internal, hidden and proactive demand. It is beginning to use its data to understand trends and to send officers in advance to meet anticipated demand.
The force has a clear resourcing model, which has been developed using demand modelling to determine the most effective use of its resources and is matched against current finances and the expectations of money available from the government in the future.
The force has an outstanding and comprehensive investment strategy that details viable plans for investment in information and communications technology (ICT), including digitisation to improve the efficiency of its service.
The force can demonstrate that it has a credible financial plan that is built on sound assumptions for the medium-term future of the force. It has robust financial plans in place to keep its finances balanced over the four-year period to 2020/21.
Gwent Police has been assessed as good in respect of the efficiency with which it keeps people safe and reduces crime.
Gwent Police has a good understanding of its demand in all areas. Demand is at the centre of the force’s understanding of how it operates, how it plans and how it deploys. Senior officers understand their demand data and the effect that the different types of demand (e.g. internal, hidden, proactive) have on the force, its partners and the public.
The force is beginning to use its data to understand trends and to send officers in advance to meet anticipated demand. It works well with partners at a senior level to ensure collective responsibility for demand and that misdirected demand is understood and avoided.
The force uses its resources effectively to manage current demand and uses its strong understanding of demand to allocate resources. It has systems in place to understand its workforce gaps and capabilities, which means that it can match operational skills in real time to demand and allows longer-term planning and deployment of resources.
Gwent Police has developed strong collaborations with other forces, the public sector and industry to deal with demand more efficiently. It is planning actively for demand in the future and takes account of public satisfaction in these plans. It also has processes in place to ensure that it reviews the impact of change on service provision.
By 2020/21, Gwent Police faces a potential budget shortfall, detailed in the force’s medium-term financial plan, of £9.5m, which the force anticipates will be covered by efficiency savings from its change programme. It has investment plans that should achieve greater efficiency and service improvement.
It will need to continue focusing on value for money throughout the medium term to sustain and improve operational effectiveness.
How legitimate is the force at keeping people safe and reducing crime?
Gwent Police has been assessed as good in respect of the legitimacy with which it keeps people safe and reduces crime. Our findings this year are consistent with last year’s findings, in which we judged the force to be good in respect of legitimacy.
The force has clear values which are understood by the workforce and it seeks feedback from the public as to how they are treated. Gwent Police insists its workforce acts with integrity and it is good at identifying corruption risks. The force seeks the views of its staff and it has well-established health and wellbeing procedures.
Gwent Police has a clear and well-articulated ‘vision and values’, and the Code of Ethics is familiar to staff across the organisation. It promotes the Code of Ethics by using ethical dilemmas to prompt discussion and debate.
The force is good at acting on learning. It has a management board to identify and manage learning from a range of sources. Governance of processes and information relating to internal and public legitimacy is good, and the force has clear plans in place to ensure its approach to legitimacy is properly coordinated.
The force identifies threats to the organisation effectively; for example, Operation Erasure identifies staff members who may be a risk through predatory sexual behaviour.
The force has a well-established and effective health and wellbeing strategy, which is supported by a range of practical measures to promote health and wellbeing. The workforce recognises its value. Additionally, the force respects the views of its staff and acts appropriately and legitimately to deal with concerns or issues raised by the workforce. The force actively encourages innovation. Staff contributions to organisational improvement, through the staff suggestion scheme, are welcomed and assessed and progress made on them in a way that is appreciated positively by the workforce.
How well has the force performed in our other inspections?
In addition to the three core PEEL pillars, HMIC carries out inspections of a wide range of policing activity throughout the year. Some of these are conducted alongside the PEEL inspections (for instance, our 2016 leadership assessment); others are joint inspections.
Findings from these inspections are published separately to the main PEEL reports, but are taken into account when producing the rounded assessment of each force's performance.
Police leadership is crucial in enabling a force to be effective, efficient and legitimate. This inspection focused on how a force understands, develops and displays leadership through its organisational development.
The chief officer team for Gwent Police has set out its expectations of leaders at all ranks and grades and these expectations are clear and well understood by the workforce. Gwent Police has some understanding of its leadership at different ranks, grades, roles and teams across the force. It can identify and respond to gaps in leadership capability, but this would be improved if it had better quality information about leadership capability. The force reacts quickly and effectively when it has identified leadership problems, with small local management teams taking responsibility for decision-making. While the force provides leadership training to newly promoted sergeants, inspectors and chief inspectors, the force does not formally assess its leadership training programmes for their value. The force does not have a talent management programme to which staff can apply, but potential senior leaders are identified through managerial recommendation and are then supported well to achieve their leadership potential.
Gwent Police recognises the value of new ideas from across the police service and beyond. It works well with other police forces in Wales and has looked at top performing forces nationally to understand better how it can improve its own performance. The force has a strong culture of innovation and works with commercial partners to obtain expertise when improving its own processes and improving its understanding of public demand for its services. The force also successfully encourages its workforce to contribute new ideas about how to improve services. However, it could do more to publicise good ideas, approaches and practices to its staff through the force intranet. The force works well to improve diversity in leadership teams in relation to protected characteristics, but it has yet to understand diversity in broader terms. This includes understanding that diversity of background and skills are an important part of producing leadership teams that are ready for the challenges of a changing policing environment.
This section sets out the reports published by HMIC this year that help to better understand the performance of Gwent Police.