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Hertfordshire PEEL 2014


How well the force delivers value for money

Last updated 12/11/2014




Hertfordshire Constabulary has impressive and well-established joint working arrangements with Bedfordshire Police and Cambridgeshire Constabulary. The force is very well-placed to be able to continue to provide an effective service to the public while reducing its costs further.

Hertfordshire is on track to achieve its required savings of £35.8m over this review period. Importantly, the force is also looking to 2015/16 and beyond, and it is planning now for further funding reductions and financial pressures in the future.

The force understands the issues it is facing, and has change programmes in place that will lead to increased collaboration with Bedfordshire Police and Cambridgeshire Constabulary.

Through the tri-force IT change programme, known as Metis, the forces plan to make further savings and protect frontline posts as new technology and streamlined processes appreciably improve the productivity of police officers and staff.

The force is working to improve understanding of the demand it faces, and plans to manage this demand through collaboration with other forces. This includes control room, custody and criminal justice functions (operational support) and its human resources, finance and IT functions (organisational support), supported by the work of Programme Metis.

The force is achieving the savings required and it is planning well for the future, while continuing to reduce crime and retain high levels of victim satisfaction.

Questions for Efficiency


To what extent is the force efficient?

Hertfordshire Constabulary is working to gain more understanding of demand, and it is developing plans to manage future demand with both Bedfordshire and Cambridgeshire.

The force is working with other emergency services to reduce duplication and to improve the response to calls for service.

Programme Metis will bring about considerable change and make processes and service provision more efficient.

Performance has improved, with reductions in crime and a higher percentage of victims satisfied with the service they received than for most other forces in England and Wales.



To what extent is the force taking steps to ensure a secure financial position for the short and long term?

Hertfordshire Constabulary has a strong track record of achieving savings and adding these to its reserves to assist with future budget gaps.

Hertfordshire will achieve a balanced budget for 2014/15 and plans are being made for 2015/16.

A medium-term financial plan developed with Cambridgeshire Constabulary and Bedfordshire Police, is a clear signal of commitment to future collaboration and to the desire to achieve savings.

Future financial plans are being made. These are based on prudent and realistic assumptions.



To what extent has the force got an affordable way of providing policing?

Extensive collaboration with Bedfordshire and Cambridgeshire is in place to improve efficiency and make savings.

Hertfordshire is developing further collaboration with other emergency services through its ‘blue-light collaboration strategy’.

Programme Metis will support improvements to IT services. The force is planning to improve its IT and has provided officers in the field with durable, mobile devices.

There is a clear effort to reduce non-pay costs, and savings have come from reductions in the estate.

The force is aware of the need to support staff through major change; it uses visible senior leaders and good communications to help achieve this.